Products that are found to be defective can be returned within 30 days from purchase for a replacement or credit toward the purchase of other products.
All defective returns require Return Merchandise Authorization number (RMA#). Contact our office through our Contact Page with details on product:
Customer Name Description of Product Date of Purchase Invoice Number Reason for Return
Any returns sent to back without an RMA# will be refused. The cost to ship the defective product will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back will be covered by WeSellDirectCo.
Please test the product(s) before returning. Many items shipped back to as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned and found to be working, the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and ALL parts, instructions, and accessories must be included in order to receive a full credit.
We will accept certain (not all) products back for exchange (credit toward the purchase of other product) within 30 days after the date of the invoice with a 20% exchange fee. This does not apply to all of our products. Certain items cannot be exchanged. For example, if an item has been discontinued, then we cannot take it back. Contact Us first before shipping the product back or before requesting RMA number to make sure the product is eligible for a credit.
Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no other stickers (or residue from where they have been removed), or tags on the unit or packaging. All exchanges RMA number (contact us for an RMA#). The cost to ship the product back to manufacturer will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will also be paid by the customer.
24 HOUR ORDER CANCELLATION/ ORDER CHANGE POLICY
If a customer wants to cancel or change an order that has already been placed they must contact our office by telephone 877-700-3423. We will make every effort to stop the order (or make the requested changes). However, if the customer does not call in time (within 24 HOURS from ordering), and we are unable to stop the order (or make the requested changes) then the customer is still responsible for the order. In addition to the phone call we will request an e-mail for confirmation.