COMPLIANCE WITH LAWS PROHIBITING ANY OF OUR PRODUCTS: It is the sole responsibility of the purchaser to comply with all local, state and federal laws or statues pertaining to the possession and/or use of any of the products we sell.
PRICE CHANGES: We reserve the right to change the price of any product we sell at any time. We will announce such changes in our weekly e-mail blast, and we will change the price on our web site.
DEFECTIVE PRODUCT: Products that are found to be defective can be returned for a replacement or credit toward the purchase of other product during the warranty period of that specific product.
All defective returns require a return merchandise authorization number (RMA#). Contact our office for an RMA#, which must be put on the outside of the box. Any returns sent to our warehouse without an RMA # will be refused. The cost to ship the defective product back to WeSellDirectCo.com will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back will be paid by WeSellDirectCo.com.
Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also the item must NOT show signs of abuse or misuse and all parts, instructions, and accessories must be included in order to receive a full credit.
EXCHANGE POLICY: We will accept certain (not all) products back for exchange (credit toward the purchase of other product) within 30 days after the date of the invoice with a 20% exchange fee. This does not apply to all of our products. Certain items cannot be exchanged. For example, if an item has been discontinued, as announced in our weekly e-mail update and listed on our website, then we cannot take it back. Email first before shipping the product back to receive an RMA number and to make sure the product is eligible for a credit. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or packaging. All exchanges require a return merchandise authorization number (contact us for an RMA#). The cost to ship the product back to WeSellDirectCo.com will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will also be paid by the customer.
ADDRESS CORRECTION POLICY: It is very important that we receive a complete and accurate address for all orders to insure timely delivery and because UPS and FedEx charge a fee for any address correction. If we receive an incorrect address from a customer and we are charged a correction fee we will pass this fee on to the customer. If you place drop ship orders with us, we suggest that you stress to your customers the importance of a complete address including their street address, (with any apartment or suite number), city, state, and zip code, and all names spelled correctly.
BACK ORDERS: We make every effort to have all products in stock at all times, but this is not always possible. When a product we carry is out of stock we list it as “out of stock”. We try to also list the date the item is expected back in stock. Please see below our policy and procedure on handling back orders.
Orders placed online: Because the web site charges for the order at the time it is placed, the shopping cart will not allow you to order an item that is out of stock. If you are interested in ordering an item that is out of stock, you can contact us. If you would prefer to place the item on back order (so that it will automatically ship to you once the item arrives back in stock), you can do so by e-mail. As soon as the item is in stock, it will be shipped out. Please note that the customer will be responsible for shipping charges for the back order.
NOTE: If a customer does not want us to back order any items at any time, they can let us know and we will never back order any items for them. A customer may email us about a specific back order and cancel it if they contact us before the expected date. Please note that it is the customer’s responsibility to let us know if they do not want an item back ordered. If we do not hear from a customer, we automatically back order the item, and the customer would be responsible for the shipping charges for the back ordered item.
ORDER CANCELLATION/ ORDER CHANGE POLICY: If a customer wants to cancel or change an order that has already been placed they must email us to check status. We will make every effort to stop the order (or make the requested changes). However, if the customer does not contact us in time, and we are unable to stop the order (or make the requested changes) then the customer is still responsible for the order. In addition to the phone call we will request an e-mail for confirmation.
SHIPPING POLICY: We strive to get every order out as soon as possible. However, due to the fact that we cannot predict the number of orders that we will receive on a given day, we cannot guarantee that an order will ship on the day it is received. Orders will ship within one to two business days of our receiving them. Business days are Monday through Friday excluding national holidays and any day our office is closed as announced in our weekly e-mail blasts. For example, an order placed over a weekend might ship on the following Monday, but could ship on Tuesday.
SHIPPING INSURANCE POLICY: We automatically insure all packages that we ship out. The cost of this insurance is included in the freight charge and therefore passed on to the customer. If you do not want orders insured contact us and let us know (in writing). We will not insure shipments if requested not to, but the customer will then assume all risk for loss or damage to boxes in transit.
DAMAGE/ MISSING ITEMS/ WRONG ITEM SENT CLAIMS: Any time an order is received that has been damaged, or items are missing from the order, or the wrong items have been sent, it must be reported to WeSellDirectCo.com Inc. within three business days after receipt of the order. Any claim after three business days will be void.